If your product stops working for no fault of your own then that's on us. We will warranty the repair of any defects in the material/workmanship from the date you physically receive your product for 2 years.
Warranty does not cover any consumables (e.g. tyres, inner tubes, grip tape, handlebar grips, brake cables, paint, etc). It’s also voided under:
- normal wear and tear
- surface or cosmetic damage
- if it shows signs of misuse or handling contrary to instructions (e.g. exceeding max. rider weight, riding through standing water, etc)
- if it's as a result of an accident/reckless behaviour
- not following correct maintenance/storage procedures
- if you can't show original proof of purchase
Battery is covered against manufacturing defects but does not include regular degradation of battery capacity and performance. We will not warranty against water ingress in the motor due to riding through standing water.
Warranty is non-transferrable.