What is TAUR's maximum rider weight?
TAUR™ can carry almost all riders but our max weight for standard performance (acceleration, speed, range and hill climbing) is 100kg (220lbs). That's a little over 18 stone. So, if you're reading this, Lebron James, you can ride one too! If Shaq or Brock Lesner wants one, we can't stop you, but we recommend a Vespa!
What height riders can ride TAUR?
We've tested TAUR with riders between 5' 2" (157cm) and 6' 5" (195cm) and it suited all of them fine.
As for the strength of the foot platforms themselves, we've done a good few rounds of load simulations and the member of our team who worked on the platforms has a PhD on 'The analysis of stresses in metal structures'. We've been iterating on them for just under a year to make sure they're as perfect as perfect can be.
Why not solid tyres?
It's true that solid tyres can't get punctures. However, riding on them is uncomfortable. Most air-filled tyres, by contrast, are equally as bad because they are made using thin, cheap rubber and lack puncture-resistance.
For TAUR™, we partnered with Continental® – the best tyre brand in the world. By choosing a truly roadworthy tyre designed to fit an electric scooter, we get the best of both worlds. The internal Kevlar belt gives us phenomenal puncture-resistance and plenty of cushioning on rough surfaces.
Why no suspension?
Not only is suspension heavy, but it's only really useful if, like other scooters, the front wheel is tiny. Consider how rare it is seeing a bike around town with suspension.
Our wheels are 12.5" and include some chunky, low ride pressure, Continental® tyres for optimum cushioning. We also have a ride position that is further back compared to other products which alleviates pressure on the front wheel and reduces the need for suspension in the first place.
Will the handlebars break if stored upside down?
No. If you take a look at them you'll notice an interesting little flick on the ends. They are there for three reasons, but one in particular. Firstly it mimics our TAUR logo, a nice little easter egg for those who like that kind of thing. They also act as end stops for more secure hand grip when riding. But the core function is to lift the brakes, throttle and joystick off the ground during storage.
What does the joystick do?
The joystick allows you to access different functionality on the scooter, even while riding. This includes control of the info on the display, setting cruise control (lock your speed at a constant), sounding the horn (there's an electric piezzo just behind the bull logo at the top of the steering column), turning the lights on/off, changing performance modes, etc.
We haven't 100% defined the gestures/interactions yet, but we've done extensive user research already to make sure the UX is great.
Many electric scooters have a single button which can't be safely accessed while riding, and they require memorisation of unintuitive sequences (e.g. tap twice, tap and hold, etc) to access a few functions. We wanted to build something more natural and flexible – and easily within reach while on the road.
Finally, we can update the functionality with software updates... so, if anyone else has a great idea, we can code it up for testing and/or full release.
Can you take TAUR on a plane?
Unfortunately, the answer is almost certainly no! Electric scooter batteries far exceed the limit of even the most generous airlines (100Wh for the stricter airlines, 160Wh for the more chilled). Our batteries are 400+Wh.
Any electric scooter that's allowed on a plane probably isn't worth buying.
Will you have spare parts available?
Yes, we will have spare parts available on our website. You will be able to buy them before we ship TAUR to you – or after.
We've tried to use as many 'standard' parts as possible, such as our Continental tyres, or our disc brakes (same as on a bike), so you should be able to find them from other places too (e.g. bike shops or online).
It was a conscious decision to use off-the-shelf parts. They help keep our R&D costs low and make it easy for customers to find replacements. Unfortunately we don't have pricing details yet.
Can you add a phone mount?
Yes. We've tested the Quadlock's Out Front Mount – works great :)
Are the batteries replaceable?
Yes. We’ve built this scooter in a modular way to allow for the longest possible lifespan. We haven’t worked out the exact logistics yet (i.e. cost, who replaces it, recycling, etc) but the battery is fully replaceable.
To dive into the detail a little more, our Battery Management System (BMS) is constantly monitoring the battery to make sure it stays happy and healthy in all environments and states of performance. That alone will extend the life of your battery considerably. Going further, our BMS will also allow us to notify you if there are any issues, including when your battery capacity has permanently degraded.
The battery is not rapidly switchable though, e.g. if you wanted to remove it for a couple of hours for charging. Some e-bikes have this feature because bikes are big and can’t easily be moved around indoors. TAUR doesn’t have this issue.
Is TAUR legal in the UK?
The short answer is no – you can't ride them on public roads. Not yet, at least. The UK are currently conducting trials of electric scooter rentals in various cities with a view to making them road legal in 2021. Currently you can only legally ride your own electric scooter on private land.
That said, the number you see around town on any given day is high and increasing rapidly. The popularity of them has exploded and the law is very rarely enforced.
In the worst case scenarios, you may incur fines and / or points on your license by riding a privately owned e scooter on UK roads, with a very minimal risk of confiscation. From what we’ve heard, these incidences are highly unlikely - and we can assure you our ear is held firmly to the ground. There are tens of thousands of riders in London (and the rest of the UK) and the majority of tickets (<100 nationwide) handed out last year were for people riding recklessly.
Will you be introducing different colors?
You can buy TAUR in any color as long as it's white. We would love to introduce more colors down the line but for the foreseeable future your only option is 'TAUR White'.
That’s not to say TAUR couldn’t be vinyl wrapped like many custom cars, or spray painted in your desired colour.
Does TAUR come with any additional accessories?
TAUR comes with a charger but no other accessories, e.g. lock, helmet. We're focussing exclusively on our core product for the moment.
Can you adjust the speed restrictions if you move countries?
Yep. Our app automatically updates to your location and changes your TAUR speed restrictions accordingly.
Any other questions?
Write to us at firstname.lastname@example.org