If you need assistance, please start the conversation with us at firstname.lastname@example.org. This is the fastest way to get help – we'll get back to you by email / video / phone.
In many cases we have covered shipping back to one of our national repair facilities – and even sent engineers out to meet customers in person. In the event that you require a replacement part/module that is covered by our warranty, TAUR will cover shipping the part out to you OR the module/scooter back to one of our national repair facilities. In the event that this is not feasible (either due to location, shipping time or business reasons) we would send out replacement parts, and be on hand to guide you (or a local technician) through the installation process remotely. Needless to say, we'll go above and beyond to make sure you're taken care of!